Returns & Exchanges
At The Optic Shop, we want you to love your new frames, which is why we offer a 30-day hassle-free return policy on all eyewear. If you are not completely satisfied with your purchase, you can return or exchange your items in their original condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the eyewear in its original branded case and packaging, ensuring all cleaning cloths and certificates of authenticity are included.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects the returned frames, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing